Refund policy

At Mercer Archive, we strive to provide exceptional service and a seamless shopping experience. Please find our returns and refunds policy below. Please read it carefully before requesting a return.

100% return guarantee on new products

We offer a full return guarantee on all new items, with the exception of promotional products. Sale items are not covered by this guarantee.

No refunds on sale items

Items purchased on sale cannot be refunded or exchanged, even if they are not the correct size. Sales are final.

Return shipping costs

The customer is responsible for return shipping costs.  does not refund return shipping costs and is not responsible for any additional costs. See our terms and conditions for more details.

Return notification period

All returns must be reported within 14 days of receipt. After this period, we cannot accept any returns.

No exchanges for sale items

Sale items cannot be exchanged. Please ensure you choose the correct size before purchasing.

100% guarantee on defective items

In the event of manufacturing defects, you are covered by a full guarantee. Defective items can be returned for a full refund or exchange, depending on your preference.

Return procedure

To make a return, please send an email to:
info@mercerarchive.com

Once your request has been approved, you will receive the necessary instructions to finalise the return.

Mandatory return form

Returns without a duly completed return form cannot be processed. Please ensure you include this form with your parcel.

Conclusion

Mercer Archive, makes every effort to ensure customer satisfaction. By complying with our returns policy, we guarantee clear, honest and efficient processing. If you have any questions, please contact:
info@mercerarchive.com